Dear %%First Name%%,

Customer Service

Overview

Customer service can make or break a company. This chapter offers tips to make your customers happy.

Further Reading

Read "Customer Service."

Class Assignment

Set up a permanent email address for yourself.

Checklist

	Evaluate how you can improve your customer service.
Please print this checklist and post it where you will see it every day. Out-of-sight, out-of-mind.

Questions?

Post your questions on www.steps-to-starting-your-business.com/forums/

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